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Hosting & care plans

Hosting that comes with a team.

Every plan includes hosting, an SSL certificate and real people fixing things. Choose how much help you want each month — and pay upfront to save.

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Paying monthly. Pay upfront and save up to 25%.

Ember Lite

Keep the lights on.

$5 / month
Billed monthly

Best for: Simple sites that just need to stay online, secure and healthy.

What's included

  • Website hosting included — fast, secure servers
  • Free SSL certificate (the padlock that tells visitors your site is safe)
  • Error & bug fixes whenever something breaks
  • Monthly maintenance — updates, speed and health check
  • Uptime monitoring
  • Monday – Friday customer support

Ember Lite does not include feature additions or change requests.

Ember Plus

Room to grow, every month.

$10 / month
Billed monthly

Best for: Businesses that update offers, photos and prices regularly.

Everything in Ember Lite, plus:

  • 2 major feature additions per month
  • 2 change-request documents per month (up to 3 major changes each)
  • 20 minor changes per month — fonts, pictures, colours, text and more
  • 1 free business email (you@yourbusiness.co.zw)

Starter Spark

Skip the line.

$20 / month
Billed monthly

Best for: Active businesses that want their requests handled first.

Everything in Ember Plus, plus:

  • Priority support — your requests skip the queue
  • 4 major feature additions per month
  • 4 change-request documents per month (up to 3 changes each)
  • Weekly backups of your website
  • Quarterly SEO health check
Most popular

Growth Flame

Built for businesses that can't wait.

$40 / month
Billed monthly

Best for: Shops, booking & ordering systems — where downtime costs money.

Everything in Starter Spark, plus:

  • Support 7 days a week — Monday to Sunday
  • Express turnaround: confirmed changes done within 1 – 4 hours. If your website takes orders, bookings or payments, every hour it isn't right is money lost — Growth Flame puts you in the express lane.
  • 7 major feature additions per month
  • 8 change-request documents per month (up to 3 changes each)
  • 60 minor changes per month
  • 2 free business emails
  • Monthly performance & visitor report
  • Free Google Business Profile check-up
  • 10% off your next service (up to $10 off)
  • COLDFIRE Panel access — your website files, in your hands. Log in any time, day or night, open and edit your own files or upload new ones, and the changes go live the moment you save. Perfect for teams that like full control without waiting on anyone.

Inferno Pro

Your own technician. Always on.

from$80 / month
Billed monthly

Best for: Mission-critical systems, large stores and busy organisations.

Everything in Growth Flame, plus:

  • A dedicated technician — one person who knows your system inside-out and works only on your account
  • Call any time — 24/7 support, including weekends & holidays
  • Changes done within 1 – 2 hours of your request
  • Unlimited minor changes
  • Higher monthly allowance for major features & change documents (tailored to you)
  • Daily backups & instant downtime alerts
  • Monthly strategy call to plan what's next
  • Custom number of free business emails
  • 20% off your next service (up to $30 off)

Pricing starts at $80/month and is tailored to the size of your system.

💰 Pay ahead, breathe easy

Pay for a few months upfront — and pay less.

Paying for several months at once gives you breathing space, no monthly payment reminders, and a better rate. Choose a plan above to see your numbers.

renewal options
    Side by side

    Compare every plan

    Swipe the table sideways on your phone. Prices shown per month.

    Features Ember Lite $5/mo Ember Plus $10/mo Starter Spark $20/mo Growth Flame $40/mo Inferno Pro $80+/mo
    Essentials
    Website hosting ✓ ✓ ✓ ✓ ✓
    Free SSL certificate ✓ ✓ ✓ ✓ ✓
    Error & bug fixes ✓ ✓ ✓ ✓ ✓
    Maintenance & updates Monthly Monthly Monthly Weekly Weekly
    Backups Monthly Monthly Weekly Weekly Daily
    Uptime monitoring ✓ ✓ ✓ ✓ Instant alerts
    Listed on COLDFIRE Business Hub ✓ ✓ ✓ ✓ ✓
    Support
    Support days Mon – Fri Mon – Fri Mon – Fri Mon – Sun 24/7
    Priority queue — — ✓ ✓ ✓
    Change turnaround Standard Standard Priority 1 – 4 hrs 1 – 2 hrs
    Dedicated technician — — — — ✓
    Call any time — — — — ✓
    Monthly changes
    Major feature additions — 2 4 7 10+
    Change-request documents (3 changes each) — 2 4 8 12+
    Minor changes (fonts, images, colours…) — 20 20 60 Unlimited
    Extras
    Free business emails — 1 1 2 Custom
    SEO health check — — Quarterly Quarterly Monthly
    Performance & visitor report — — — Monthly Monthly + call
    COLDFIRE Panel (edit & upload your files) — — — ✓ ✓
    Discount on your next service — — — 10% (max $10) 20% (max $30)

    Free business emails need a domain name. Allowances reset each month. Inferno Pro is priced from $80/month depending on your system.

    Growth Flame & Inferno Pro

    The COLDFIRE Panel: your files, your rules.

    Some businesses like to make their own changes — a new price at 10pm, a fresh photo before a sale, a quick text fix. The COLDFIRE Panel gives you secure access to your website's files: open, edit, upload or unzip, press save, and it's live. No waiting, no tickets — and our team is still there whenever you'd rather we did it.

    • Edit your website code in the browser
    • Upload images, documents and new pages
    • Extract zip archives straight on the server
    • Changes show up immediately
    Learn about the Portal
    FAQ

    Hosting questions

    What counts as a minor change?
    Small, quick edits that don't change how the website works — swapping a picture, changing a font or colour, updating text, prices, phone numbers or opening hours.
    What is a major feature addition?
    Something new that adds functionality — for example a booking form, a new page section, a gallery, a menu, a payment button or an integration with another service.
    What is a change-request document?
    One document (a message, PDF or Word file) listing up to 3 major changes you want made to existing parts of your website. Ember Plus includes 2 per month; Growth Flame includes 8.
    What is the COLDFIRE Panel?
    A secure, browser-based file manager and code editor for your website, included with Growth Flame and Inferno Pro. You can edit files, upload new ones and unzip archives — changes go live as soon as you save.
    How do the upfront discounts work?
    Pay for several months at once and the discount is taken off automatically. For example, on Ember Plus, 12 months costs $96 instead of $120 — you save $24.
    Can I change plans later?
    Yes. You can move up a plan whenever you need more help, and adjust at renewal time. Just message us or use the Portal.
    Why is Inferno Pro "from $80"?
    Inferno Pro gives you a dedicated technician and 24/7 support, so the final price depends on the size and complexity of your system. We confirm it with you before you pay anything.

    Not sure which flame fits?

    Tell our AI what your website does and it will recommend a plan — and add it to your cart for you.

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